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Shipping Policy

US packages go by UPS, USPS First Class Mail and USPS Priority Mail. Canadian shipments are going by USPS International Airmail. Usually ships the same business day.

All our products for United States destination are shipped by UPS Ground or USPS, depending on whichever service would take the shortest delivery time to your location.

Continental United States
Delivery Methods Delivery and Service Charges Minimum Charge Cost/Incremental Unit Maximum Weight Allowed Delivery Days
UPS or USPS First 1 Lb $ 8 $ 0.9 / 1 Lb 50 Lb About 5 business days
Remarks: The shipping and delivery costs for Alaska, Hawaii, Military Locations, AFO/APO address are charged based on the number of products purchased. For one product item, full rate of $10 will be imposed; and half rate will be charged for each additional item. Delivery takes about 5 business days.

Canada
Delivery Method Delivery and Service Charges Minimum Charge Cost/Incremental Unit Maximum Weight Allowed Delivery Days
USPS Canada First 24 Oz $ 8 $ 1 / 4 Oz 4 Lb About 10-14 business days
First 4 Lb $ 22 $ 1.5 / 1 Lb 64 Lb

Conversion Info: 1 Pound (Lb) = 16 Ounce (Oz) = 453.6 Gram (g)

The UPS will charge us US$10.00 for any refused packages with immediate effect. Therefore, please provide us with the correct postal address and name of the recipient. Otherwise, Customers would have to bear all the additional delivery and service charges, including that being imposed by the UPS.

Notice:

  1. Our delivery charges listed on the website only cover Continental United States and Canada. For other international orders, please follow links below:

    To Australia
    Electronic-parts.com.au    		 To France
    Globale-batterie.com    		 To Germany
    Eu-akkus.de
    Australia France Germany
    To Ireland
    Batteryonline.org.uk    		 To Japan
    Denchipuro.jp    		 To UK
    Exceldigital.org.uk
    Ireland Japan UK
  2. If the shipment is returned to us due to insufficient or incomplete address provided by you, we will have to re-charge you the re-shipment postage. So, please make sure the address is complete, including business name and suite number if the postal address is a business complex, and proper suburb name. When the 2nd Delivery and Service Charges are required for a replacement or exchange item(s), prepaid satchel or stamps would not be accepted, nor would they be returned.
  3. The UPS will charge us US$10.00 for any refused packages with immediate effect. Therefore, please provide us with the correct postal address and name of the recipient. Otherwise, Customers would have to bear all the additional delivery and service charges, including that being imposed by the UPS.

Return Delivery Charges
We will arrange UPS to pick up the RMA merchandise from our customers. However, should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional Delivery and Service Charges so incurred.  When the 2nd Delivery and Service Charges are required for a replacement or exchange item(s), prepaid satchel or stamps would not be accepted, nor would they be returned. It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product(s) for any reason. We reserve the right to charge a twenty-five percent (25%) restocking fee.

Cross Shipment
Cross shipment (exchange shipped prior to return of the original) must be secured by credit card. Such charge will remain on the customer's credit card until we received the returned merchandise. A refund for the charged amount will be credited within 30 days from the day on which we received the returned merchandise.

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Return Merchandise Authorization (RMA) Procedures

  1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us at order@laptop-battery.org to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).

  2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.

  3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.

  4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products that you purchased from us must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.

  5. It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.
      6. Contact Us
      Email: order@laptop-battery.org
      Fax Number: 1-408-262-0613 

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